View Levels for Service Orders

SWORD View Levels & Status Fields

 

The SWORD Service Order (SO) database file contains a numeric field called [View Level] in each record.  The [View Level] is used to filter the display for each user and to show the progress of a Service Order in the database.  You can use up to 100 different [View Levels] in SWORD. The following Table shows the default SWORD [View Levels] and should not be modified:

 

Numeric Value & View Level

Purpose & Description

0-9

Service Orders entered and work is in-progress.

10

Service Orders assigned to Help Desk

11

Service Orders that require parts

20-29

Sales Quotations

50

Work has been performed

60

Service Order completed and paperwork returned

70

Service Order Ready to Bill pending final audit

80

Service Order has been Invoice & Posted

90

Archive & Transfer To Customer History or Log File

99

Delete or Purge from Database

 

View Levels are associated with Order Status. The images below shows a Service Order with a STATUS of On Hold Parts and the View Status/Level of 11.

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