SWORD Service Order information may be text messaged to a mobile cell phone using the Short Message Service (SMS) transport provided by Skype®. The feature requires SKYPE installed on each local users computer and the SKYPE account must have the appropriate level of credits to operate.

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The message includes the SO number, the customer name, customer contact, customer phone number, and abbreviated Work Requested information. Any user may modify the SWORD created message as needed.

 

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The [Send] button will transfer the SMS Message box to the Skype SMS transport engine.

Skype will notify you with a warning flag that the SWORD.EXE plug-in is attempting to use the Skype application.

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Using Skype navigate to the Event notices to allow SWORD to use Skype.

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When Skype is active the SMS Log field will indicate the SMS transmission status.

 

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Use the [About Skype] to collect information about your Skype application, which may be helpful if the transmission is not successful.

 

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