Service Management ~ Policy & Procedure Tips
Contents
By Jack Bogle
Help Desk Orders Agreement Work Orders Pre-field Orders Work orders with Parts / Material Phones/Equipment Repairs Follow-up Work Orders Canceling Work Orders TIP: Use a telephone automatic call distributor (ACD) to queue your inbound calls.
ACD Log-in and Call Processing Sales Calls Service Calls Technician Check-in Operator Calls Service Dispatching and Monitoring Technical Staff TIP: Print SERVICE ORDER due date reports daily! Processing Technician Paperwork Managing Time Sheets Closing Work Orders |
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