Customer Satisfaction Surveys for Field Service Management



Surveying your Customers for their level of satisfaction of your services is a great way to keep informed of how well your company is performing. SWORD provides a simple, yet very effective way to quickly and easily survey one or more customers. Plus, SWORD includes accumulative database for tracking historical and periodical survey results.


Setting-up Survey Questions



Survey Questions are set-up in the Company setup ... windows.



Open the Company Setup Window and set the Survey tab.




SWORD provides up to 10 default Survey Questions, which are designed to be answered by a scale of 1 to 10 (10 being the best).


Yes or No questions can be handled by:


Yes = 10 or No = 0


Also see Creating a Survey, Posting Survey Results and Printing Survey Results.

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