SWORD: Service Management Software

contractors"Cut through the Paper Chase and Chaos of Field & Shop Service Management"




What's New in SWORD


SWORD: Service Management Software is ideal for small-medium businesses although it can handle a very large number of jobs. Our customers cover all aspects of Field Service including Appliance Repair, Building Contractors, CNC Machine Job Shops, Copier dealers, Telecommunication System dealers, IT Systems, Home/Office Repair Services, HVAC, Electrical Contracting, Fire, Plumbing, Security and over 150 other sub verticals where jobs need to be tracked.


Easy Service Order (SO) entry that includes direct access to inventory items, Customer credit status and service history.
Easy Invoicing and Accounts Receivable aging. Service Orders may be converted into invoices with one click of a button.
Save Orders as templates for Job Shop Setups or Re-orders of any type that can be copied as a new active order.
Export and import QuickBooks "IIF" type files for Customers, Items, GL Accounts, and Invoices/Orders. Therefore, SWORD orders may be exported to an IIF file, which may be imported by QuickBooks as Invoices.
Interfaces to QuickBooks with the export/import of QuickBooks IIF type files and an optional XML bridge (SCA ), which provides the feature that transfers ServiceBooks Service Orders (SO) to QuickBooks as Invoices.
Outlook Style Calendar – Visually schedule jobs for your technicians
Work Order Tracking – Allocation of resources, tracks time and resources, escalation, SLA reporting
Service Orders with the option of user-defined formats, can be printed, emailed faxed or sent to a PDA via Skype.
Full Job History- Easily accessible.
Warranty Tracking Quotations – Automatically converted to jobs.
Pricing matrix for labor and parts.
Time sheets – Automatically generated from job information.
Parts Used - enter all parts used on the job Automatically bill overtime, travel allowances etc.
Service multiple items of equipment on a single job.
Preventative Maintenance – Totally automated to produce recurring jobs, quotes and invoices
Full Job Tracking on client assets, serial numbers and job equipment and service history
Tracking of warranty details – and warranty repair costs.
Pre Paid Time and Incidents – Perfect for support agreements and consultants who sell their time in advance
Stock Control - Multi Warehouse Stock Control – includes Van Stock Automatic re-order limits Superseded and Alternate Parts  – Cost or quantity break pricing
Easily import price files from QuickBooks or Microsoft Excel or other CSV compatible programs
Bill of Materials, Kits, Assemblies Transfer Tracking.
Purchase Orders for jobs or inventory with backorders and supplier invoices
Options for Multiple Users and Network Ready

Order On-line


Order on-line through PayPal Secure Card Services



Published by ABCI Software Solutions | ABC ISO Consultants | Community | ISO Certification Services | ISO Resources

Copyright © Access Business Communications, Inc.